This method helps to increase labor productivity and reduce business costs, however, Spain is not yet a common practice.

In the domestic market have enough time promoting telework multinationals such as Cisco, IBM or Microsoft. In fact, the latter organization since last year ‘s Day of the Home Office , in order to explain the benefits associated with telework for companies, workers and even the environment. But regardless of the promotion by large companies, some working environments such as customer contact centers, also begin to discover the benefits of telework. In this regard, several insurance companies, as Mapfre Familiar Asitur, Groupama , or SegurCaixa Adeslas they are testing it quite successfully,

The Day of the 2012 Home Office

The latest edition of this event was held on 22 June with the participation and support of more than 200,000 employees and 300 organizations. The objectives of this day is the show that this model of flexible working helps increase labor productivity because the worker can perform their job function from environments other than the office. Another goal is to help reconcile work and family, to which must be added, the positive impact of teleworking on the environment and prevent movement that can help reduce up to 83 tons of CO2 emissions per person. According to Microsoft Vanson Bourne study, 73% of employees surveyed said that their lives would improve thanks to flexible working. In that same study finds that 62% of European organizations believe it is important to provide the advantages of working in a flexible, to attract and retain talent.

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Insurance companies set the trend

It seems clear that telework is a form of work that will increase in coming years, and could better adapt to structural changes taking place in the labor market. In this regard, IDC forecasts, indicate that mobile workers in 2013 represent more than half of the workforce in Europe.

So far, most of the analyzes done on telework show the benefits of the practice. In this vein, the report stresses that Regu 64% of companies have already made a telecommuting project have increased their productivity. Walk in the same direction that insurance companies have begun to implement it in their contact centers. Foremost among these Mapfre Familiar with about 100 agents working according to this method, or Asitur, with more than 60. In both cases, in addition to finding of a reduction in costs, there has been a significant increase in productivity.

Telework, an opportunity for disabled

Apart from corporate profits and image that this form of work can give companies (who are often the organizations incorporate innovative, dynamic and fast decision making), also has an important social dimension, as it facilitates the incorporation the labor market of people with disabilities. A study by the Community of Madrid, 67.2% of people with a disability is related to limitations in movement.

In this regard, since 2008 several companies with contact center customer service have been working around the promotion of teleworking through DISCATEL Project , promoted by the Spanish Association of Experts in Customer Relationship (AEERC). Since its launch, in addition to having achieved that 366 people with disabilities are integrated platforms for contact centers, has also made ​​40 more work from their homes .

Adapting to a changing labor market

The idea of ​​promoting flexible and mobile environments is possible due to the maturity of current technology, tend to increase this type of practice can be a good way to increase productivity and competitiveness of Spanish companies, something imperantemente at this juncture.